privacy policy

Ensuring the safety and privacy of your personal information is one of our top priorities here at Hearts of Serenity Home Care. Our privacy policy, which you can review below, applies to our website and any forms or documents submitted through our website, face-to-face, email, fax, mail and telephone.

Please review our privacy policy, terms, and conditions thoroughly and carefully so that you are well informed of your rights, as well as Hearts of Serenity Home Care’s rights.

Our Client’s Rights

• Hearts of Serenity Home Care may not use or disclose protected health information of its clients in a manner inconsistent with the Notice of Privacy Practices.
• Hearts of Serenity Home Care will make every effort to protect the privacy of all health information of its clients and family members against unauthorized use and disclosure, as required by law.
• The client has the right to file a complaint if they feel that Hearts of Serenity Home Care have conducted themselves inappropriately or illegally in some way pertaining to the client’s health information.
• The client holds the right to receive confidential and private communication by multiple means of communication.
• Family members and healthcare providers may access health information only through permission granted by the client or his/her legal representative.
• The client holds the right to inspect, review, and copy his/her health information.
• The client has the right to amend his/her protected health information.

Collection of Personal Information

Hearts of Serenity Home Care may collect personally identifiable information about the client. This information can include, but is not limited to, email address, name, telephone numbers, addresses, or other information. This information may be transmitted to us via phone, email, mail, website, face-to-face, fax, etc. Clients can always change this personally identifiable information by contacting our agency.

Hearts of Serenity Home Care will not ask you to disclose this information via public forums or other publicly accessed areas; if you do so voluntarily, your information may be used by others, which is out of Hearts of Serenity Home Care’s control. Please ensure that you understand this and the privacy policy in its entirety.

Use of Personal Information

The client’s personal information is collected only at the discretion/ permission of the client in direct regards to the services or information requested. Hearts of Serenity Home Care may disclose such information to other entities for this purpose, only in ways as specified in this privacy policy.

Sharing of Information

As stated above, Hearts of Serenity Home Care may disclose personal information to other entities for the purpose of client’s services or requests. We do not sell your information to third parties, such as marketing research or bulk advertising companies. We may share personal information with third-party businesses who offer services like Hearts of Serenity Home Care and who we believe may provide offers that may be in the client’s interest. Hearts of Serenity Home Care will disclose personal information in special cases when we have reason to believe that an individual may be causing injury/ harm or interfere with our rights or property, including anyone that could be harmed by such actions; information would be disclosed if we pursue legal action in a case such as this and to identify parties involved in such activity. We will disclose personal information if we believe it is necessary for law-enforcement personnel or when requested or required by law to comply with a subpoena.